Pricing for an MSP,
delivered as software.
Credits-based pricing. One predictable base price, no per-ticket surprises. AI does the work in seconds. Real humans handle escalations, your team or ours.
1 credit ≈ 1,000 AI tokens (input + output, rounded up). A short reply uses about 1 credit; a typical ticket resolution 3–5; heavy research 10–50. Reading and classifying tickets is free. Credits pool across your whole team. We pick the AI model server-side — you just see credits.
Essentials
AI does the work, your team handles escalations
Single site • 1-50 users
What's included
- Full AI engine, ticket triage, knowledge base, automations
- All integrations, M365, Google Workspace, Okta, Slack, Teams, RMM, ITSM
- Governed execution, policy check, approval, audit trail on every action; pipes into your GRC tool (Vanta, Drata, etc.)
- Automated onboarding + daily directory sync
- Device inventory & monitoring, software tracking
- 1,000 AI credits/month (≈1M tokens), pooled across your team, pay-as-you-go beyond
Human team support
Available as a paid add-on. Otherwise, escalations go to your own IT.
HIPAA BAA available as add-on.
Pro
AI + our IT team, we are your IT
Multi-site • 51+ users
Everything in Essentials, plus
- 10,000 AI credits/month (≈10M tokens), 10× Essentials, at a lower cost per credit
- Named account manager + remote-in hands-on support, we connect and fix it
- Priority response from our IT team on anything your staff can't resolve
- AI analytics & insights, trends, resolution metrics, change management
- Real-time directory sync + offboarding assurance, same-day revocation across every system, timestamped per-system audit log
- License optimization, compliance monitoring & HRIS integration
- API access, custom integrations & infrastructure connectors
- Advanced RBAC, PII anonymization, custom workflows & domain
- Backup & disaster recovery, instant access revocation
Human team support
Included. Named account manager during business hours, remote-in support, priority response on tickets your team can't resolve.
Priority SLA Support and Healthcare Compliance Pack available as add-ons.
Enterprise
Dedicated account manager — your scale, your industry
Unlimited users • multi-region
Everything in Pro, plus
- Dedicated account manager with 24/7 SLA coverage bundled (1hr Critical response, 99.9% uptime)
- SSO, SIEM integration, multi-org administration
- Custom connectors & API integrations
- Self-hosted deployment option
- Industry compliance packages (healthcare/legal/billing-rcm)
- Migration assistance & AI readiness workshops
- Phishing simulation, security awareness, HR analytics
Human team support
Dedicated, named team. Fastest response. 24/7 coverage available.
Unlimited users subject to fair use.
*Credits are pooled across your entire team. Additional usage billed pay-as-you-go.
Optional Add-ons
Healthcare Compliance Pack
+$599/mo
HIPAA-specific workflows, BAA management, compliance attestation tracking, and healthcare audit templates.
Priority SLA Support
Custom ยท contact us
4-hour response on customer tickets during extended business hours (example: 7 AM – 7 PM Mon–Fri, customer-local). 1-hour response on detected outages so your business hours aren't affected. 99.5% uptime guarantee. Enterprise plans get 24/7 SLA coverage bundled.
Feature Comparison
See what's included in each plan at a glance.
| Feature | Essentials | Pro | Enterprise |
|---|---|---|---|
| Plan basics | |||
| Monthly price | $299/mo | $2,499/mo | Custom |
| Users & sites | 1–50 • single site | 51+ • multi-site | Unlimited • multi-region |
| Included AI credits | 1,000/mo (≈1M tokens) | 10,000/mo (≈10M tokens) | Custom allocation |
| Pay-as-you-go top-ups | $0.40/credit | $0.40/credit | Custom rate |
| AI engine | |||
| Ticket triage, resolution & knowledge base | Included | Included | Included |
| AI analytics & insights | Not included | Included | Included |
| IT operations | |||
| Device inventory & monitoring | Included | Included | Included |
| Automated onboarding | Included | Included | Included |
| Directory sync | Daily | Real-time | Real-time |
| Offboarding assurance | Not included | Included | Included |
| License optimization | Not included | Included | Included |
| HRIS integration | Not included | Included | Included |
| HR analytics | Not included | Not included | Included |
| Governance & security | |||
| Governed execution + audit trail | Included | Included | Included |
| Advanced RBAC | Not included | Included | Included |
| Compliance monitoring | Not included | Included | Included |
| PII anonymization | Not included | Included | Included |
| SSO, SCIM & SIEM | Not included | Not included | Included |
| Integrations & customization | |||
| Slack, Teams & core integrations | Included | Included | Included |
| API access | Not included | Included | Included |
| Custom integrations & infra connectors | Not included | Included | Included |
| Custom workflows & domain | Not included | Included | Included |
| White-label | Not included | Not included | Included |
| Human support | |||
| Human escalation team | Add-on | Included | Dedicated |
| Remote hands-on support | Not included | Included | Included |
| Account manager | — | Named | Dedicated |
| SLA coverage | Add-on | Add-on | 24/7 bundled |
Cost Comparison
See how TechManager AI compares to traditional IT management approaches.
| Team Size | TechManager AI | Traditional MSP | Internal IT |
|---|---|---|---|
| Under 100 users | $299/mo | $5,000–8,000/mo | $8,000/mo |
| 100+ users | $2,499/mo | $10,000–15,000/mo | $14,000/mo |
| 200+ users | Custom | $25,000–40,000/mo | $30,000/mo |
| Input channels | Slack, Teams, email, portal, RMM alerts, HR events, device telemetry | Email + phone | Email + walk-ups |
| Time to first response | < 30 seconds | 15–60 minutes | Variable |
| Audit completeness | Full pipeline trace: input to resolution | Ticket log (maybe) | Depends on discipline |
Input channels
Time to first response
Audit completeness
MSP estimates include RMM, PSA, and governance tools combined. Internal IT includes salary, benefits, and overhead.
Pricing FAQ
How does pricing work?
- • Predictable monthly rate, Essentials, Pro, and Enterprise tiers
- • Each plan includes AI Credits, pooled across your whole team
- • Pay-as-you-go for any usage beyond included credits
- • No surprise charges, Stripe handles billing automatically
What are AI Credits?
- • An AI Credit is consumed any time the AI performs a task on your behalf, triaging a ticket, searching the knowledge base, running a diagnostic, executing an approved change
- • Each plan includes a base set of credits pooled across your entire organization
- • Additional usage beyond included credits is billed pay-as-you-go
- • You'll see real-time usage in the dashboard and get alerts as you approach your included credits
Can we self-host it?
Yes, self-hosted deployment is available on Enterprise plans. Let us know during your demo call and we'll discuss requirements and timeline.
Is there a contract or commitment?
- • No long-term contracts required, cancel anytime
- • Simple monthly billing on all plans
- • Stripe handles all billing, transparent and secure
What happens if we exceed our AI Credits limit?
- • We'll notify you well before you hit the limit
- • Additional usage beyond included credits is billed pay-as-you-go at competitive rates
- • Upgrade to a higher tier for more included credits
- • Most teams find their included credits cover their needs comfortably
Ready to Get Started?
Book a 15-minute demo. We'll walk through your IT challenges, show the governed execution pipeline, and discuss the right plan for your team.
Book a DemoNo commitment • Cancel anytime